Policies - Privacy, Cancellation, Safety & Payment Terms

Privacy Policy

Your Privacy Matters

Sit.Stay.Walk.Play. Pet Services respects your privacy and is committed to protecting your personal information. This policy explains how I collect, use, and safeguard your data.

Information I Collect

When you contact me or use my services, I may collect:

Contact Information: Name, email address, phone number, home address
Pet Information: Pet names, species, breed, age, medical conditions, behavioral notes, veterinary contact information
Service Details: Scheduling preferences, service history, special instructions, access codes or keys
Payment Information: Billing details and payment method preferences

How I Use Your Information

I use your information solely for the following purposes:

Providing requested pet care services
Communicating about appointments, scheduling, and service updates
Processing payments and maintaining billing records
Ensuring your pet's safety and meeting their specific needs
Emergency contact in case of medical or safety incidents
Sending service reminders, updates, or promotional information (you may opt out at any time)

Information Sharing

I do not sell, rent, or share your personal information with third parties for marketing purposes. I may share information only in these limited circumstances:

Veterinary Emergencies: With your veterinarian or emergency vet clinic in case of medical emergencies
Legal Obligations: When required by law, court order, or government regulation
Service Providers: With trusted service providers (e.g., payment processors) who are contractually obligated to protect your data

Data Security

I implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes:

Secure storage of physical records (locked filing systems)
Password-protected digital records
Limited access to personal information (only authorized personnel)
Regular review and update of security practices

Data Retention

I retain your information for as long as you remain an active client and for a reasonable period thereafter to maintain service history and comply with legal obligations. You may request deletion of your information at any time by contacting me.

Your Rights

You have the right to:

Access the personal information I hold about you
Request corrections to inaccurate or incomplete information
Request deletion of your personal information
Opt out of promotional communications at any time
Withdraw consent for data processing (this may affect my ability to provide services)

Contact Us About Privacy

If you have questions or concerns about how I handle your personal information, please contact me at [email protected] or call (908) 443-1058.

Last updated: January 2026

Cancellation & Rescheduling Policy

Clear, Fair Cancellation Terms

I understand that schedules change. My cancellation policy ensures fairness while protecting the time I reserve specifically for your pet.

Standard Cancellation Policy

24-Hour Notice Required: Cancellations or rescheduling requests must be made at least 24 hours before the scheduled appointment time.

24+ Hours Notice: No charge. Your appointment will be cancelled or rescheduled at no cost.
Less Than 24 Hours Notice: A cancellation fee of 50% of the scheduled service cost may apply.
No-Show (No Notice): Full service charge (100%) will be applied.

Recurring Service Cancellations

For ongoing weekly or regular services:

Provide at least 24 hours notice to skip or reschedule a visit
No penalty for planned vacations or absences with advance notice
I will work with you to reschedule missed visits when possible

Emergency Situations

I understand that genuine emergencies happen. Cancellation fees may be waived on a case-by-case basis for:

Sudden illness or hospitalization (you or your pet)
Family emergencies
Severe weather or unsafe conditions
Other unforeseen circumstances beyond your control

Please communicate with me as soon as possible if an emergency arises. I'm here to work with you, not penalize you for situations outside your control.

Cancellation by Service Provider

In the rare event that I must cancel a scheduled appointment (due to illness, emergency, or unforeseen circumstances):

I will notify you as soon as possible
I will work with you to reschedule or arrange alternative care
No charges will apply for provider-initiated cancellations

How to Cancel or Reschedule

To cancel or reschedule an appointment, contact us via:

Phone: (908) 443-1058 (preferred for urgent changes)
Email: [email protected]
Text: Send a text message to (908) 443-1058

Please include your name, pet's name, and scheduled appointment date/time in your cancellation request.

Safety Standards & Protocols

Your Pet's Safety Is My Top Priority

I maintain the highest safety standards in all aspects of pet care. My protocols are designed to protect your pet, your home, and provide you with peace of mind.

Professional Credentials & Training

NJ Animal Control Officer License #03638: State-licensed for professional animal handling and safety
Pet First Aid & CPR Certified (ECSI): Trained to respond to medical emergencies including choking, wounds, heatstroke, and cardiac events
CCTA Certified Dog Trainer: Master-level course completion in positive-based training methods
Licensed Family Paws Educator: Specialized in family-pet dynamics and child-pet safety
Insured & Bonded: Professional liability insurance and bonding to protect you and your pet

Pet Handling Safety

During all services, I follow these safety protocols:

Secure Leashing: All dogs are secured with properly fitted collars/harnesses and leashes before exiting your home or vehicle
Double-Leash Protocol: For dogs with escape risk or anxiety, I use backup leash systems
Safe Routes: I select walking routes based on traffic patterns, safety, and your pet's comfort level
Group Size Limits: Maximum 3 dogs per walk to ensure individual attention and control
Temperament Matching: Group walks only include compatible, well-matched dogs
Weather Monitoring: I adjust or cancel services during extreme heat, cold, storms, or unsafe conditions
Identification Check: I verify all pets wear current ID tags with owner contact information

Medical Emergency Procedures

In the event of a medical emergency:

Immediate Assessment: I use Pet First Aid training to assess the situation and provide stabilization care
Owner Notification: I contact you immediately to inform you of the situation
Veterinary Care: I transport your pet to your preferred veterinarian or nearest emergency vet clinic if needed
Authorization: I follow your pre-authorized emergency care instructions and medical treatment preferences
Documentation: All incidents are documented and reported to you in writing

I carry a pet first aid kit with supplies for wound care, CPR, and emergency stabilization during all services.

Home Security & Access

When providing in-home services, I:

Secure all doors and windows upon arrival and departure
Follow your specific lock-up and alarm system instructions
Never allow unauthorized individuals to enter your home
Report any security concerns or unusual observations immediately
Store keys and access codes securely with restricted access
Respect your home and belongings with professionalism and care

Health & Hygiene Standards

I do not provide services when ill to protect your pet and household
Hand washing before and after handling pets, food, and medications
Equipment sanitation between clients (leashes, bowls, toys)
Observation for signs of illness or injury during each visit
I require current vaccinations (rabies, DHPP, bordetella) for all dogs receiving group services

Liability & Insurance Coverage

I carry professional liability insurance covering accidents, injuries, and property damage that may occur during service provision. Coverage details available upon request.

Client Responsibilities

To ensure safe, effective service, I ask that clients:

Provide accurate, complete information about pet behavior, medical conditions, and special needs
Keep vaccinations current and provide proof of vaccination
Inform us immediately of any changes in pet health, behavior, or household situation
Ensure pets are free of contagious illness or parasites (fleas, ticks, worms)
Provide safe, properly fitted collars, harnesses, and leashes
Secure any hazards in the home or yard (chemicals, sharp objects, escape routes)
Authorize emergency veterinary care and provide vet contact information

Payment

Simple, Straightforward Payment

All pricing is discussed during the meet & greet. When you book, you'll receive a welcome email with full payment details for your specific services.

When Payment Is Due

All payments are due at the completion of service. I do not take deposits for any of my services.

One-time services: Payment due after the job is done
Weekly recurring services: Payment due at the end of the week
Vacation or extended care: Payment due when you return

Questions About Payment?

If you have any questions, feel free to reach out at [email protected] or call (908) 443-1058.

Pet Waste Removal Policy

Clean Yards, Clear Expectations

Pet waste removal is performed during scheduled morning route hours. Routes are fixed by day and this service operates as an add-on under existing pet services—no separate contract required.

Scheduling & Service Model

Services are performed on a fixed weekly or bi-weekly route schedule
Morning hours are standard to maximize route efficiency
Available as a stand-alone service or add-on to existing pet care

Initial Cleanup

Initial cleanups are not free quote visits
Clients receive a price range prior to service
Final price is confirmed on arrival before work begins
Cleanup is completed the same visit once approved

Yard Condition System

I assess yard condition on every visit using a three-tier system:

Green: Recently maintained, visible waste only — standard pricing
Yellow: Some buildup, requires additional searching — mid-range pricing
Red: Neglected, overgrown, or heavy buildup — top range pricing, re-quote, or service may be declined

Safety & Dog-in-Yard Policy

Dogs must be secured indoors during service for safety of your pet
A 60-minute arrival notification is sent prior to each visit
If dogs are present on arrival, the client is contacted immediately
Staff waits up to 10 minutes for dogs to be secured
If dogs are not secured, service is not performed and the visit is billed as missed

Photo Documentation

Before-service photos are taken for every visit
After-service photos are taken for every visit
Gate and latch photo required at end of service
All photos are sent to the client as proof of completion

Billing & Missed Service Policy

Weekly services are billed monthly
Initial cleanups are billed at time of service
Missed services due to safety or access issues are billable

Last updated: February 2026

Policies & Terms